Our store only accepts payment upon delivery with SF Express. Therefore, the shipping fee displayed in the shopping cart will show as zero, but it does not mean it is free or paid by the store. The actual shipping fee will be based on what is paid upon delivery.
If customers do not collect their orders within two months after purchase on this website, the store reserves the right to cancel the order and dispose of the goods without notice.
Detailed SF Express shipping fees can be checked on the SF Express website.
If the delivery address provided is an SF Express outlet or business address in Hong Kong, we will send it via SF Express.
The store will respond to customers during business hours. Our staff will follow up on orders and respond to customer inquiries from Monday to Friday, 2 PM to 5 PM and Saturday, 2 PM to 7 PM (customer service office hours). Inquiries received outside office hours (including Sundays and public holidays) will be replied to as soon as possible after the holiday.
All product images are for reference only; the actual products prevail.
For overseas orders, shipping fees will be calculated according to our standard rates.
Additional remote delivery fees may apply for certain areas.
The stock displayed on the website is only for customer ordering; for actual stock amounts, please inquire with staff. Ordering takes 2-3 weeks.
Each online order can only be shipped to one specified address.
All in-stock items will be shipped to you within seven working days after the order is completed.
If an order includes both in-stock and pre-ordered items, we will wait until all products are available before shipping. If customers wish to have in-stock items shipped first, they must pay the shipping fee.
For pre-ordered products with specified cut-off dates, if the customer places an order after the cut-off date, the pre-order time will move to the next cut-off date without further notice. Customers must ensure payment is made by the pre-order date in the order.
Some pre-ordered products will ship approximately 7 to 14 working days after payment (exact dates should be confirmed with staff).
Working days exclude Saturdays, Sundays, and public holidays.
Payments can be made via credit card, PayMe, Faster Payment System, or bank transfer.
Our store uses Hong Kong dollars as the transaction currency. Other currencies displayed on the website are for reference only; all transactions will be based on Hong Kong dollar prices.
The bank account details for our Hong Kong bank account are as follows (the name and phone number must be handwritten on the deposit slip):
After payment, customers need to upload the receipt on the website. If no payment proof is provided, it will be treated as an unpaid order.
If stock is tight, we will ship items to customers based on the order of payment received.
The store will only ship products after confirming that the payment has been received correctly.
Customers in Hong Kong can choose their preferred pickup method during the payment process: SF Locker, SF Service Center, SF Station, or by Hong Kong Post.
For SF Locker address, please refer to: SF Locker Addresses.
For SF Service Center addresses, please refer to: SF Service Center Addresses.
For SF Station addresses, please refer to: SF Store Addresses.
Once the goods are shipped, customers will receive an email notification with the tracking number and link to check the delivery status.
For customers choosing the SF Locker pickup method, items must be picked up within 24 hours. After this period, the goods will be returned to the store.
For all goods returned to the store, customers must contact us in the "Seller and Customer Order Communication" section on the order page to confirm the return method and bear the cost of reshipping (to be paid upon delivery).
Actual delivery time (calculated from the shipment date) is based on information provided by SF Express. Delivery times may be extended due to public holidays or adverse weather conditions.
Please provide an accurate delivery address and phone number. The store is not responsible for any delays, losses, or additional shipping costs incurred due to incomplete information.
Each order can only be sent to one address.
For all products purchased from our company, if not collected in time, SF Express and the warehouse will incur storage fees, which will be the customer's responsibility. All items must be picked up within three days after shipment; otherwise, SF Express will return the products to the company. If customers retrieve overdue items, they will need to bear the storage fees and shipping costs. Additionally, if items are unpicked for two months from the shipment date, they will be disposed of by the company without further notice.
Grandmama Store reserves the right to change terms and conditions without notice and to refuse product exchanges; in the event of disputes, Grandmama Store will have the final decision.
Main Store
Room 2604, De Hua Tower,
32 Hung To Road, Kwun Tong (Visit Our Stores)
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